Privacy Policy
At Vitality & Bloom, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services. We encourage you to read this policy carefully to understand our practices regarding your information.
Information We Collect
We collect various types of information to provide and improve our services to you. This can include personal data you voluntarily provide, as well as automatically collected information.
Personal Information You Provide
- Contact Information: When you place an order, sign up for our newsletter, or contact us, we collect details such as your name, email address ([email protected]), shipping address, and phone number (+44 20 7946 0880).
- Payment Information: For purchases, we collect payment details (e.g., credit card numbers) which are processed securely by our trusted payment gateways. We do not store full payment card details on our servers.
- Account Information: If you create an account, we store your username and password (encrypted) to manage your preferences and order history.
- Communications: Records of your correspondence with us through email or contact forms.
Information Collected Automatically
- Usage Data: We collect information about how you interact with our website, such as pages visited, time spent on pages, and clicks.
- Device Information: Details about the device you use to access our site, including IP address, browser type, operating system, and unique device identifiers.
- Cookies and Tracking Technologies: As detailed in our Cookie Policy, we use cookies and similar technologies to enhance your browsing experience, analyze site usage, and personalize content.
How We Use Your Information
Order Processing & Fulfillment
We use your contact and shipping information to process your orders, manage payments, and deliver products to your specified address (76 Oxford Street, London, W1D 1BS, UK). This ensures a smooth and efficient purchasing experience.
Customer Support & Communication
Your information helps us respond to your inquiries, provide assistance, and send you important updates regarding your orders or account. We strive to offer prompt and helpful support.
Website Improvement & Personalization
We analyze usage data to understand how our website is used, identify areas for improvement, and personalize your experience by showing relevant products and content.
Data Security Measures
Vitality & Bloom takes the security of your personal information very seriously. We implement a variety of technical and organizational measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction.
- Encryption: We use SSL/TLS encryption for all data transmissions on our website, ensuring that your data is secure during transit.
- Access Controls: Access to your personal data is restricted to authorized personnel who need the information to perform their job functions.
- Regular Audits: Our systems and security protocols are regularly reviewed and updated to guard against new threats.
- Secure Storage: We use secure servers and databases to store your information, protected by firewalls and other advanced security technologies.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Data Rights
You have certain rights regarding the personal information we hold about you. We are committed to facilitating these rights and ensuring you have control over your data.
Right to Access
You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal data we hold about you. We encourage you to keep your account information up-to-date.
Right to Erasure (Right to Be Forgotten)
In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to legal obligations and legitimate business interests.
To exercise any of these rights, please contact us at [email protected] or call us at +44 20 7946 0880.
Changes to This Privacy Policy
Vitality & Bloom reserves the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any modifications.
Your continued use of our website and services after any modifications to the Privacy Policy constitutes your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Last Updated: October 26, 2023
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:
- Company Name: Vitality & Bloom
- Address: 76 Oxford Street, London, W1D 1BS, UK
- Phone: +44 20 7946 0880
- Email: [email protected]
- Business Hours: Mon-Fri: 9:00-17:00, Sat: 10:00-14:00